Spoolin Industries ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and store your personal information.
1. Information We Collect
We collect personal information that is reasonably necessary to conduct our business, including:
- Identity & Contact — name, email address, phone number, billing and delivery address collected when you place an order or make an enquiry.
- Transaction Information — details of products and services purchased and order history. Payments are processed through Shopify's PCI-DSS compliant payment infrastructure — we do not store card numbers.
- Technical Information — IP address, browser type, device identifiers, and pages visited, collected automatically via cookies and analytics tools.
- Communications — records of correspondence when you contact us by email, phone, or through our website forms.
- Quote & Project Details — specifications, dimensions, and materials provided when requesting a fabrication quote or custom build.
2. How We Use Your Information
- Process and fulfil your orders, including fabrication, delivery, and after-sales support
- Communicate with you about your order, quote, or enquiry
- Send transactional communications (order confirmations, job completion notices)
- Improve our website, products, and services
- Comply with our legal and regulatory obligations under Australian law
- Prevent fraud and maintain the security of our systems
- Send marketing communications where you have opted in or where permitted by the Spam Act 2003 (Cth)
You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share it with trusted third parties only in the following circumstances:
- Service Providers — including Shopify, payment processors, freight companies, and email service providers. These parties are bound by confidentiality obligations and the APPs.
- Legal Requirements — where required or authorised by Australian law, court order, or to cooperate with law enforcement.
- Business Transfers — in the event of a merger or sale of our business, your information may be transferred to the successor entity.
4. Overseas Disclosure
Some of our service providers (including Shopify Inc., headquartered in Canada) may store or process your personal information outside Australia. We take reasonable steps to ensure those recipients handle your information consistently with the APPs.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website is hosted on Shopify's secure, encrypted infrastructure. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.
6. Cookies & Analytics
Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser, although disabling certain cookies may affect site functionality. We use Google Analytics and Shopify's built-in analytics tools.
7. Access & Correction
Under the Australian Privacy Principles, you have the right to request access to and correction of personal information we hold about you. Contact us using the details below — we will respond within 30 days.
8. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us in the first instance. If not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be published on this page with an updated effective date.
10. Contact Us
Spoolin Industries
15 Koolamarra Drive, Rockhampton, QLD 4702, Australia
Email: spoolinindustries@outlook.com